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Student Support Representative I - 992510
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Job Number: 506416
Work Type: Full Time with Full Benefits
Location: Fort Lauderdale-Davie, Florida
Department: Education, MS, Main Campus
Categories: Academic & Career Advising / Support
| About Us: |
We are excited that you are considering joining Nova Southeastern University!
We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. NSU considers applicants for all positions without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity or expression, genetic information, disability, political affiliation or belief, national origin, marital or veteran status or any other legally protected status. |
| Job Title: | Student Support Representative I - 992510 |
| Location: | Fort Lauderdale-Davie, Florida |
| Work Type: | Full Time with Full Benefits |
| Job Category: | Exempt |
| Hiring Range: | $43,600 |
| Pay Basis: |
Annually |
| Subject to Grant Funding?: | No |
| Essential Job Functions: | 1. Provides students with information on topics, such as college degree programs, admission requirements, and financial aid opportunities. 2. Responds to correspondence from existing and prospective students, or to follow up on initial contacts thru telephones calls or writes letters. 3. Contacts prospective students to present information and/or explain available programs and services. Communicates with prospects about admission requirements, program offerings, curriculum, and/or basic financial aid information by various means of communication. 4. Provides assistance in completing application and enrollment documents. 5. Prepares reports of activities and tracking of prospects' and suspects' inquiries, applications, and student outcomes up to and including enrollment. 6. Coordinates or participates in promotional activities, including conferences, educational fairs, career days, campus tours, or special events to present programs to prospective students. 7. Maintains current knowledge of program requirements, course requirements, and sequencing, and establishes and maintains relationships with program faculty. 8. Tracks and monitors student academic progress for assigned program(s) or cohorts. 9. Reviews, resolves, and communicates decisions regarding extensions of time to complete coursework in accordance with established policies and procedures. 10. Counsels students regarding educational issues, such as course and program selection, class scheduling and registration. 11. Reviews degree plans to ensure that students meet graduation requirements. Advises students on continuing graduate education entrance requirements. 12. Provides students with information on topics, such as college degree programs, admission requirements, and financial aid opportunities. 13. Assesses needs for assistance, such as rehabilitation, financial aid, or additional training, and refers students to the appropriate services. 14. Participates in recruitment and enrollment activities. 15. Prepares reports on outreach to students and activities as required by administration. 16. Maintains accurate and complete student records as required by laws, policies, and administrative regulations. 17. Attends meetings, educational conferences, and training workshops and serves on committees. 18. Performs other duties as assigned or required. |
| Marginal Job Functions: | |
| Required Knowledge, Skills, & Abilities: | Knowledge: 1. Customer and Personal Service - Working knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction. 2. Psychology - Working knowledge of human behavior and performance, individual differences in ability, personality, and interests; and learning and motivation. 3. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. 4. General knowledge of MS Office Suite (Outlook, Word and Excel). Skills: 1. Active Listening - Basic skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 2. Speaking - Proficient skills in talking to others to convey information effectively. 3. Reading Comprehension - Proficient understanding of written sentences and paragraphs in work-related documents. 4. Social Perceptiveness - Proficient skills in being aware of others' reactions and understanding why they react as they do. 5. Critical Thinking - Basic skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 6. Writing - Proficient skills in communicating effectively in writing as appropriate for the needs of the audience. 7. Judgment and Decision Making - Basic skills in considering the relative costs and benefits of potential actions to choose the appropriate one. 8. Service Orientation - Proficient skills in actively looking for ways to help people. Abilities: 1. Oral Comprehension & Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 2. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. 3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 4. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 5. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events). Physical Requirements: 1. Near Vision - Must be able to see details at close range (within a few feet of the observer). 2. Speech Recognition - Must be able to identify and understand the speech of another person. 3. Speech Clarity - Must be able to speak clearly so others can understand you. 4. May be required to work nights or weekends. 5. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 6. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. |
| Job Requirements: | |
| Required Certifications/Licensures: | |
| Required Education: | High School Diploma or Equivalent |
| Major (if required): | |
| Required Experience: | Five (5) or more years of student services-related experience in an academic environment; -OR- Associate Degree with three (3) or more years of student services-related experience in an academic environment; -OR- Bachelor Degree with up to two (2) years of student services-related experience in an academic environment. |
| Preferred Qualifications: | 1. Bachelor's Degree 2. Bilingual (Spanish) |
| Is this a safety sensitive position? | No |
| Background Screening Required? | No |
| Pre-Employment Conditions: |
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| Sensitivity Disclaimer: | Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary. |
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