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Welcome to NSU! Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more! Thank you for considering Nova Southeastern University as your future place of employment. Nova Southeastern University is an equal opportunity employer.

 

       

 

       

Supervisor I - Front Desk Operations - 992094

Apply Now Job Number: 500839
Work Type: Full Time with Full Benefits
Location: Fort Lauderdale-Davie, Florida
Department: Neuro-Immune Institute Research
Categories: Healthcare - Clinic Administration, Medical Professionals & Technicians

About Us:

We are excited that you are considering joining Nova Southeastern University!


Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health, welfare and its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

Job Title: Supervisor I - Front Desk Operations - 992094
Location: Fort Lauderdale-Davie, Florida
Work Type: Full Time with Full Benefits
Job Category: Exempt
Hiring Range: Commensurate with experience
Pay Basis:

Annually

Subject to Grant Funding?: No  
Essential Job Functions: 1. Oversees the daily operations of the INIM in order to maximize patient flow, patient satisfaction, and net income.

2. Coordinates staff and faculty schedules to ensure appropriate staffing.

3. Supervises assigned staff to include interviewing, hiring, conducting performance evaluations, disciplining employees, training, coaching, and any other personnel related actions. Reviews and approves time sheets for direct reports.

4. Ensures clinics adhere to cash management and daily deposit polices. Works with Finance partners to resolve any financial issues.

5. Resolves escalated patient complaints to ensure patient satisfaction.

6. Establishes, documents, and implements procedures to maximize work flow and operations' effectiveness. Ensures procedures are communicated and administered consistently across clinic (s).

7. Monitors adherence to HIPAA and OSHA regulations and takes appropriate action for non-compliance.

8. Maintains clinic supplies inventory by studying usage reports; identifying trends; anticipating needed supplies; approving requisitions and cost allocations.

9. Analyzes EMR reports and follow up with staff to ensure that billing production is maximized. Works with billing office to monitor work product.

10. Oversees facility work orders and acts as administrator to ensure efficient use of work space; manages maintenance and repairs of equipment/units/clinic operatories;

11. Reviews and approves purchase requisitions for office supplies, forms, office equipment prior to submission to Finance.

12. Assists faculty partners in the review of hardship applications and, if approved, enters into the Electronic Health Records system.

13. Works with credentialing to ensure timely provider documentation as to maximize reimbursement from 3rd party payers.

14. Reviews medical records requests and takes action accordingly.

15. Acts as the liaison between providers, staff and patients.

16. Performs other duties as assigned or required.
Marginal Job Functions:  
Required Knowledge, Skills, & Abilities: 1. Knowledge of the major responsibilities, accountabilities, and organization of the customer support department.

2. Ability to carry out ongoing office administration tasks effectively and efficiently in support of local and remote teams.

3. Knowledge and understanding of legislation and regulatory bodies affecting healthcare practices; expert knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA).

4. Familiar with a variety of the field's concepts, practices, and procedures.

5. Excellent organizational and management skills.

6. Leadership and management skills to motivate and mentor staff.

7. Proficient in MS Office to include Word, Excel and Access.

8. Able to work efficiently under time constraints.

9. Able to handle multiple assignments simultaneously.

10. Ability and willingness to travel.
Job Requirements:  
Required Certifications/Licensures:  
Required Education: High School Diploma or Equivalent
Major (if required):  
Required Experience: High School Diploma or Equivalent and five (5) years' experience in a customer support department in a medical environment

--OR--

Bachelor's Degree and two (2) years' experience in a customer support department in a medical environment.
Preferred Qualifications: 1. Bachelor's Degree and two (2) years' experience in a customer support department in a medical environment.

2. Experience as a super user in Electronic Health Records (EHR) system.

3. Experience with CPT-4 Procedure Codes and ICD-9 Diagnosis Codes.
Is this a safety sensitive position? No  
Background Screening Required? Yes  
Pre-Employment Conditions:

To ensure a safe learning environment for students and staff, as a condition of employment the selected candidate will need to provide proof of a completed COVID-19 vaccination prior to commencement of employment or an approved exemption and reasonable accommodation for medical or religious reasons.

 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.
   
   

Advertised: Eastern Daylight Time
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