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Welcome to NSU! Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more! Thank you for considering Nova Southeastern University as your future place of employment. Nova Southeastern University is an equal opportunity employer.

 

       

 

       

IT Senior Client Technology Support Technician - 992736

Apply Now Job Number: 500884
Work Type: Full Time with Full Benefits
Location: Fort Myers, Florida
Department: Campus Support Services
Categories: Information Technology

About Us:

We are excited that you are considering joining Nova Southeastern University!


Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health, welfare and its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

Job Title: IT Senior Client Technology Support Technician - 992736
Location: Fort Myers, Florida
Work Type: Full Time with Full Benefits
Job Category: Non-Exempt
Hiring Range:  
Pay Basis:

Annually

Subject to Grant Funding?: No  
Essential Job Functions: 1. Performs advanced installation and maintenance of hardware systems students, faculty, and staff to ensure technology resources are properly functioning.

2. Performs advanced repairs and root-cause analysis of technology issues at the sites and remotely, to ensure problems are resolved timely.

3. Leads team providing advanced support for the installation, configuration, maintenance of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media.

4. Assists management with coordination of support at all facilities including classrooms, offices, clinics, videoconferencing classrooms, and all university locations on campus or off, as required.

5. Resolves escalated issues for students, faculty, and staff encountering challenging hardware, software and other problems relating to technology.

6. Creates inspection and maintenance schedule of technology equipment housed in university facilities including offices, classrooms, computer labs, and clinics, as assigned.

7. Creates, logs, updates, and resolves technology tickets using appropriate ticketing system in a timely manner. Creates knowledge base articles to support resolutions.

8. Leads team with the relocation of computers and other technology equipment within university facilities to other locations on and off campus.

9. Serves as a mentor for new team members.

10. Assists management with day-to-day operations of technology team.

11. Completes special projects as assigned.

12. Performs other duties as assigned or required.
Marginal Job Functions: 1. Available to travel and drive NSU vehicles as required to regional campuses as well as off-site locations.

2. Available to work evenings and weekends as needed.

3. Available on call 24 hours a day, 7 days a week, for emergency situations or to cover when other technicians are not available.

4. Assist in disaster preparedness / recovery efforts.

5. Participates in inter-OIIT departmental training offerings.
Required Knowledge, Skills, & Abilities: 1. Ability to resolve complex technical problems.

2. Advanced knowledge of hardware and software.

3. Ability to adapt to new technologies quickly and resourcefully in order to provide technical support.

4. Advanced knowledge in the use and function of operating systems including but not limited to Windows, Macintosh and Linux.

5. Advanced knowledge in the use and function of mobile devices including but not limited to Windows, iOS and Android.

6. Advanced knowledge of software including but not limited to Microsoft Office suite, web browsers, and university software systems.

7. Excellent oral and written skills.

8. Possess the required advanced skills and knowledge to effectively lead technical support functions not limited to the installation, configuration, maintenance and support of hardware and software at facilities on or off campus.

9. Knowledge of videoconferencing and digital media technologies.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

1. Ability to lift objects weighing up to 50 pounds and to climb ladders if required.

2. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.

3. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.
Job Requirements: Knowledge:
1. Advanced knowledge in the safe use of various tools utilized for technical troubleshooting, repair and support including software and hand-tools.
2. Advanced knowledge of computer and audiovisual systems, Active Directory, and network.
3. Advanced knowledge of computer and audiovisual equipment and deployment of associated technology.
4. Computers and Electronics - Advanced knowledge of computer hardware and software, including applications and programming.
5. Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).

Skills:
1. Time Management - Proficient skills in managing one's own time and time of others.
2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
3. Speaking - Proficient skills in talking to others to convey information effectively.
4. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
5. Complex Problem Solving – Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
6. Excellent customer service skills.

Abilities:
1. Ability to perform advanced troubleshooting and root cause analysis of technical issues with audio-visual, computer and associated network components.
2. Expert level ability to adapt to new technologies quickly and promote new technology solutions to team.
3. Ability to lift, pull and push objects weighing up to 50 pounds and to climb ladders.
4. Ability to drive.
5. Ability to communicate effectively with others.
6. Ability to work cooperatively with colleagues and lead a team of peers.

Physical Requirements and Working Environment:
1. Near Vision - Must be able to see details at close range (within a few feet of the observer).
2. Speech Recognition - Must be able to identify and understand the speech of another person.
3. Speech Clarity - Must be able to speak clearly, so others can understand you.
4. May be required to work nights or weekends.
5. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
6. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards.
7. Travel - Must be able to travel on a daily and/or overnight basis.
8. Must be able to lift, pull and push objects weighing up to 50 pounds and to climb ladders.

Required Certifications/Licensures:  
Required Education: Associate’s Degree or 60 completed credit hours.
Major (if required):  
Required Experience: Minimum of three (3) years’ experience in advanced troubleshooting in an enterprise environment.

--OR--
Bachelor’s Degree in related field and one (1) year experience in advanced troubleshooting in an enterprise environment.
Preferred Qualifications: 1. Bachelor’s degree in Information Technology or closely related field.
2. Microsoft Certified IT Professional (MCITP) or similar.
3. Previous experience working at an educational institution.
4. Three (3) years’ experience performing advanced troubleshooting in an enterprise environment.
Is this a safety sensitive position? No  
Background Screening Required? Yes  
Pre-Employment Conditions:

To ensure a safe learning environment for students and staff, as a condition of employment the selected candidate will need to provide proof of a completed COVID-19 vaccination prior to commencement of employment or an approved exemption and reasonable accommodation for medical or religious reasons.

 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.
   
   

Advertised: Eastern Daylight Time
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