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Welcome to NSU! Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more! Thank you for considering Nova Southeastern University as your future place of employment. Nova Southeastern University is an equal opportunity employer.





Accounting Specialist II (Recovery Representative) - 999986

Apply Now Job Number: 501443
Work Type: Full Time with Full Benefits
Location: Fort Lauderdale-Davie, Florida
Department: ESS-Collections
Categories: Admissions / Financial Aid / Enrollment Management

About Us:

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health, welfare and its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

Job Title: Accounting Specialist II (Recovery Representative) - 999986
Location: Fort Lauderdale-Davie, Florida
Work Type: Full Time with Full Benefits
Job Category: Non-Exempt
Hiring Range: $31,000
Pay Basis:


Subject to Grant Funding?: No  
Essential Job Functions: 1. Researches and analyzes outstanding student balances to ensure amounts owed to NSU are collected and to increase student retention.

2. Responds, counsels, and resolves student issues and inquiries to ensure information is communicated clearly, accurately, and in a timely manner.

3. Retrieves reports and prepares student account data to submit to third party vendor to ensure maximum collection efforts.

4. Retrieves, reviews and processes bankruptcy documents and updates student accounts to ensure compliance with bankruptcy laws.

5. Process, tracks, maintains, and reconciles student payments to ensure accurate postings of accounts and increase cash flow to the university.

6. Communicates and collaborates with third party vendors regarding former and current student issues, inquiries, and collection activities to ensure and efficient collection process. Communicates with program offices to resolve disputes and assist with student issues.

7. Retrieves, reviews and process monthly statements and reports from third party vendors to ensure student payments are posted timely and update student accounts accordingly.

8. Retrieves, reviews, and processes bankruptcy documents and updates student accounts to ensure compliance with bankruptcy laws.

9. Processes check requests in Ariba to ensure payments to students and third party vendors are remitted accurately and timely.

10. Assists management and senior administration in outreach activities (including Gap initiative) to counsel students regarding outstanding requirements and/or payment options to reduce outstanding balances and write-offs.

11. Recommends improvements to processes and systems to ensure efficient operation.

12. Supports the University Call Center by logging, daily, into phone triage calls to respond student's inquiries and to process payments.

13. Performs other duties as assigned.
Marginal Job Functions: 1. Travels to and participates in job related meetings, conferences and workshops.

2. Provides assistance to ESS and senior management regarding special project and assignments.
Required Knowledge, Skills, & Abilities: 1. Ability to accurately handle numbers (account reconciliations), to compute numbers mathematically, and to transcribe numbers correctly. Strong 10-key skills.

2. Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry skills; Internet research abilities.

3. Excellent verbal and written communication skills.

4. Ability to prioritize work in order to complete multiple tasks within time deadlines.

5. Excellent of customer service skills.

6. Ability to enter and verify information with accuracy.

7. Proactive, punctual, and reliable.

8. Ability to work independently.

9. Excellent organizational and time management skills.

10. Excellent conflict resolution skills.

11. Ability to maintain confidential information.

12. May need to work evenings and weekends, if necessary.


1. Ability to communicate effectively with others.

2. Ability to work cooperatively with colleagues and supervisory staff at all levels.

3. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.

4. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.
Job Requirements: Prior to submitting your application:

Ensure your application is accurate and up to date.
Complete the entire application.
Provide only professional references.
Required Certifications/Licensures:  
Required Education: Associate's Degree or 60 College credits
Major (if required):  
Required Experience: 1. One (1) year of finance related work experience.

2. One (1) year of customer service experience working with public.
Preferred Qualifications: 1. Bachelor's Degree.

2. Minimum of two (2) years of finance related work experience.

3. Work experience in student accounting systems.

4. Minimum one (1) year work experience in loan/banking industry.

5. Experience working in collections or related field.

6. Experience working in an academic institution, preferably in higher education.

7. Experience in Banner and other NSU software system.
Is this a safety sensitive position? No  
Background Screening Required? Yes  
Pre-Employment Conditions:

To ensure a safe learning environment for students and staff, as a condition of employment the selected candidate will need to provide proof of a completed COVID-19 vaccination prior to commencement of employment or an approved exemption and reasonable accommodation.


Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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