Communication Systems Coordinator - 993459

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Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Supervises all Communication Systems Operators at the Security Operations Center. Provides training, orientation, staffing, direction, development and oversight on performance and activities of all Communication Systems Operators. Provides administrative support to the Public Safety Department. Coordinates with the NSU community in preparing and executing special projects for the University.

Job Category: Non-Exempt

Hiring Range: 

Pay Basis:  Hourly

Subject to Grant Funding? No  

Essential Job Functions: 

1. Follows departmental guidelines on customer service to ensure quality customer service is provided to internal and external stakeholders.

2. Directs, trains, and schedules staff to ensure daily operational objectives are efficiently met.

3. Reviews emergency messages sent to the NSU community to ensure timely notification of threats and hazards.

4. Programs and troubleshoots access control systems to ensure proper access of NSU properties.

5. Coordinates equipment inspections to ensure electronic infrastructure is working.

6. Observes and reports any incident, condition or situation that could negatively affect the NSU community to function in the most productive manner.

7. Assists in investigations of incidents through review of camera surveillance and telephone recording system.

8. Coordinates the placing of fire systems on test so that fire drills can be conducted.

9. Performs other duties as assigned.

Special Requirements:

Must be able to work any day and on any shift. Including nights, weekends and holidays.

Job Requirements: 

Required Knowledge, Skills, & Abilities: 1. Strong written and verbal communication skills.

2. Strong interpersonal and customer service skills.

3. Ability to multitask.

4. Conflict management skills.

5. Ability to work under pressure.

6. Ability to maintain composure and professionalism in stressful situations.

7. Ability to communicate effectively with others.

8. Ability to work cooperatively with colleagues and supervisory staff at all levels.

9. Ability to understand and follow oral and written instructions.

10. Ability to maintain confidential information.

11. Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry and typing skills; Internet research abilities.

Physical Requirements / Working Conditions:

1. May be exposed to short, intermittent, and/or prolonged periods of bending, sitting and/or standing in performance of job duties.

2. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.

Required Certifications/Licensures: 1. Have or obtain current Florida Driver's License with no more than 3 points.

2. Have or obtain current Florida "D" Security Officer License within first six months of employment.

Required Education: High School Diploma or Equivalent

Major (if required: 

Required Experience: One or more years of Public Safety, Customer Service, Security, Police, or Military experience.

Preferred Qualifications: 

1. Previous dispatch center experience.

2. Typing more than 30 words per minute.

3. Previous surveillance control experience.

4. Previous electronic access control experience.

5. Previous alarm monitoring experience.

Is this a safety sensitive position? Yes  

Background Screening Required?  Yes  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.