Coordinator - Collections and Financial Services - 996877

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Coordinates the Financial Aid and Academic Records (FAAR) financial services outreach initiatives, as well researches and analyzes outstanding student balances and responds to student issues and inquiries.

Job Category: Non-Exempt

Hiring Range: $20.25 per hour/$39,488,000/ annually

Pay Basis:  Hourly

Subject to Grant Funding? No  

Essential Job Functions: 

1. Assists in the administration of FAAR financial services outreach initiatives, specifically targeting Gap and retention efforts (e.g., initiatives targeting First-time in College (FTIC), students and Standard of Academic Progress (SAP) phone campaigns from FAAR) to ensure prospective and current students are provided information regarding resources to attend or stay at the university.

2. Researches, analyzes, and authorizes settlements of outstanding student balances to ensure amounts owed to NSU are collected and to increase student retention.

3. Monitors the distribution of monthly financial hold reports for staff in the Collections Department to ensure that all required reports are disseminated in a timely manner.

4. Responds to, advises, and resolves student and institutional loan borrower issues and inquiries to ensure information is communicated clearly, accurately, and in a timely manner.

5. Retrieves and prepares student account data and settlements campaigns to submit to third party vendors to ensure maximum collection efforts.

6. Processes, tracks, maintains, and reconciles student payments to ensure accurate postings of accounts and increase cash flow to the university.

7. Communicates and collaborates with third party vendors regarding former and current student issues and inquiries and collection activities to ensure the efficiency of the collection process.

8. Recommends improvements to processes and systems to ensure efficient operation.

9. Responds to inquiries from University Call Center Triage calls.

10. Supervises student employees.

11. Monitors and processes vendor checks to ensure the University receives payments in a timely manner.

12. Performs other duties as assigned.

Job Requirements: 

Required Knowledge, Skills, & Abilities: 1. Proficiency with handling numbers (account reconciliations), computing numbers mathematically, and transcribing numbers correctly. Strong 10-key skills.

2. Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry skills; Internet research abilities.

3. Strong verbal and written communication skills.

4. Ability to prioritize work in order to complete multiple tasks within time deadlines.

5. Excellent of customer service skills.

6. Ability to enter and verify information with accuracy.

7. Proactive, punctual, and reliable.

8. Ability to work independently.

9. Good organizational and time management skills.

10. Excellent conflict resolution skills.

11. Ability to maintain confidential information.

12. May need to work evenings and weekends, if necessary.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

1. Ability to communicate effectively with others.

2. Ability to work cooperatively with colleagues and supervisory staff at all levels.

3. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.

4. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.

Required Certifications/Licensures: 

Required Education: Associate's Degree or 60 completed college credits hours

Major (if required: 

Required Experience: 1. Three (3) years of financial related work experience in an office environment.

2. Two (2) years of customer service experience working with the public.

Preferred Qualifications: 

1. Bachelor's Degree.

2. Minimum of two (2) years of financial related work experience in an office environment.

3. Work experience in student accounting systems.

4. Minimum one (1) year work experience in loan/banking industry.

5. Experience working in collections or related field.

6. Experience working in an academic institution, preferably in higher education.

7. Experience with Banner and other NSU software system.

Is this a safety sensitive position? No  

Background Screening Required?  Yes  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.