Coordinator I - Employee Services *Hybrid* - 995291

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Contributes to the success of the Compensation function by providing administrative, analytical, and internal customer support for compensation-related programs, processes, and communications. Supports Compensation and internal partners by responding to sensitive and time-critical inquiries, administering assigned programs such as the Gift Card program, maintaining accurate records and data, and preparing reports and written communications with a high degree of professionalism, confidentiality, accuracy, and service excellence.

Job Category: Non-Exempt

Hiring Range:  $23.00 - $25.00 per hour

Pay Basis:  Hourly

Subject to Grant Funding? No  

Essential Job Functions: 

1. Provides administrative and operational support for compensation programs, processes, and cyclical activities to ensure timely, accurate, and efficient execution.
2. Responds to routine and non-routine inquiries from HR, managers, and employees regarding compensation-related matters, grants, gift cards, and other requests in a timely, professional, and confidential manner.
3. Administers the Gift Card program, including request intake, tracking, reconciliation, documentation, record retention, and issue resolution in accordance with established guidelines and internal controls.
4. Reviews requests, forms, and supporting documentation for completeness, accuracy, and compliance with established procedures; identifies discrepancies and follows up to resolve issues.
5. Enters, maintains, audits, and validates compensation-related data in HR systems, spreadsheets, and tracking tools to ensure data integrity and accurate recordkeeping.
6. Prepares, formats, and distributes recurring and ad hoc reports, summaries, and communications using Excel and other business tools.
7. Drafts, edits, proofreads, and maintains compensation-related correspondence, templates, job aids, and documentation using clear, concise, and audience-appropriate written communication.
8. Handles highly sensitive employee, compensation, and program information with discretion and maintains strict confidentiality.
9. Exercises sound judgment in identifying complex, high-risk, policy-sensitive, or urgent matters and escalates issues to Compensation leadership as needed.
10. Coordinates with HR, Payroll, HRIS, Shared Services, Finance, and other stakeholders to support compensation-related transactions and resolve issues effectively.
11. Monitors assigned workflows, deadlines, and service levels to ensure requests are completed accurately and within expected timeframes.
12. Supports audits, reconciliations, reporting activities, and special projects related to compensation programs and process improvement initiatives
13. Assists in documenting, maintaining, and improving procedures, workflows, and job aids related to compensation administration.
14. Performs other duties as assigned or required.

Job Requirements: 

Required Knowledge, Skills, & Abilities: 

Knowledge
1. Working knowledge of administrative and clerical procedures, records management practices, and office operations in a high-volume HR or Compensation environment.
2. Working knowledge of spreadsheet, word processing, and reporting applications, including intermediate to advanced proficiency in Microsoft Excel such as sorting, filtering, formulas, lookups, pivot tables, and data validation.
3. General knowledge of customer service principles and practices, including effective inquiry handling and service delivery.
4. General knowledge of English grammar, business writing, and professional document standards.

Skills
1. Strong Excel and data management skills, including the ability to organize, reconcile, analyze, and report on compensation-related data accurately.
2. Strong written communication skills, including the ability to draft, edit, and proofread communications for HR partners, managers, and employees.
3. Strong customer service skills with the ability to manage high-volume, time-sensitive, and information-sensitive inquiries with professionalism, tact, and responsiveness.
4. Strong attention to detail and accuracy in reviewing requests, auditing records, identifying discrepancies, and maintaining documentation.
5. Sound judgment and problem-solving skills, including the ability to recognize issues requiring escalation.
6. Effective organization, prioritization, and time management skills with the ability to manage multiple deadlines and shifting priorities.
7. Strong verbal communication and interpersonal skills with the ability to work effectively across Compensation, HR, Payroll, HRIS, Shared Services, Finance, and other stakeholder groups.
8. Analytical and critical thinking skills to interpret information, identify inconsistencies, and support sound decision-making.

Abilities
1. Ability to maintain strict confidentiality and exercise discretion when handling compensation, employee, and organizational information.
2. Ability to work accurately and efficiently with competing priorities and frequent interruptions.
3. Ability to learn, interpret, and apply policies, procedures, and guidelines to routine and non-routine questions and transactions.
4. Ability to identify risk, ambiguity, or exceptions and escalate matters appropriately and in a timely manner.
5. Ability to produce clear, concise, and professional written communications and supporting documentation.
6. Ability to build and maintain effective working relationships while delivering responsive, service-oriented support to internal customers.

Physical Requirements:
1. Near Vision - Must be able to see details at close range (within a few feet of the observer).
2. Speech Recognition - Must be able to identify and understand the speech of another person.
3. Speech Clarity - Must be able to speak clearly so others can understand you.
4. May be required to work nights or weekends.

Required Certifications/Licensures: 

Required Education: Associate's Degree or 60 College credits

Major: Business Administration, Human Resources, Finance, Accounting, or a related.

Required Experience: Two (2) or more years of human resources, administrative, or analytical experience.

Preferred Qualifications: 

Proficiency in Microsoft Excel, including formulas, pivot tables, lookups, and reconciliation of data from multiple sources.

Is this a safety sensitive position? No  

Background Screening Required?  Yes  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.