Coordinator - UG Campus Visit Experience - 991579

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Supports the high volume of on-campus and virtual visitors by creating innovative ideas to enhance the in-person and virtual visit experiences; assists with data analytics and maintains a culture of world class customer service amongst our student tour guides. Additionally, this position works with the office of undergraduate admissions to meet its enrollment goals.

Job Category: Exempt

Hiring Range:  $43,888.00

Pay Basis:  Annually

Subject to Grant Funding? No  

Essential Job Functions: 

1. Provides support in the planning and execution of the University’s Office of Undergraduate Admissions Campus Visit experiences.

2. Maintains a high level of customer service with prospective students and their families, student employees, faculty, and staff.

3. Assists in managing operations to ensure continuous improvement of student services that increase admissions applications and enrollment.

4. Acts as liaison between students, faculty, college and university departments.

5. Coordinates on campus group visit experiences including setup, room reservations, and audiovisual setup.

6. Assists in the recruitment, selection, training, and supervision of student employees and graduate assistant.

7. Contacts prospective students to present information and/or explain available programs and services.

8. Creates and monitors monthly presentation calendar on a regular basis.

9. Maintains accurate and complete records of campus visitor attendance.

10. Coordinates post-visit communication plan to campus visitors.

11. Utilizes enrollment management databases to enter campus visit data.

12. Maintains or monitors departmental and/or program websites.

13. Develops and produces marketing materials promoting campus visit experiences.

14. Generates reports to ensure timely information is available for management use.

15. Manages evaluation and assessment efforts related to the campus visit experience and events and other departmental initiatives; utilizes results for ongoing improvement.

16. Stays current with trends and best practices for visit experience programs and student leadership development.

17. Provides feedback and recommendations to management regarding recruiting strategies, customer service, communications, and/or recruitment programs.

18. Completes special projects as assigned.

19. Performs other duties as assigned or required.

Job Requirements: 

Required Knowledge, Skills, & Abilities: Knowledge:
1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.
2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills:
1. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Speaking - Advanced skills in talking to others to convey information effectively.
3. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
4. Reading Comprehension - Advanced understanding of written sentences and paragraphs in work-related documents.
5. Judgment and Decision Making - Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
6. Writing - Advanced skills in communicating effectively in writing as appropriate for the needs of the audience.
7. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
8. Service Orientation - Proficient skills in actively looking for ways to help people.

Abilities:
1. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not always involve solving the problem, mainly recognizing there is a problem.
2. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
3. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).

Physical Requirements and Working Conditions:
1. Speech Recognition - Must be able to identify and understand the speech of another person.
2. Speech Clarity - Must be able to speak clearly so others can understand you.
3. Near Vision - Must be able to see details at close range (within a few feet of the observer).
4. May be required to work nights or weekends.
5. Travel - Must be able to travel on a daily and/or overnight basis.
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards.

Required Certifications/Licensures: Valid Driver’s License

Required Education: Bachelor's Degree

Major (if required: 

Required Experience: Minimum one (1) year experience in event planning, student development, or closely related area.

Preferred Qualifications: 

1. Campus Visit Program experience in higher education.
2. Experience in program development, implementation, and assessment.
3. Experience organizing logistical aspects of events.

Is this a safety sensitive position? No  

Background Screening Required?  No  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.