NSU Health Temporary Patient Management Coordinator Clearwater

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Performs functions related to patient, student and resident management such as appointment setting, patient management, insurance verification, processing referrals; provides customer service within established quality assurance, HIPAA regulations, and compliance guidelines and in accordance to NSU policy and procedures.

Job Category: Non-Exempt

Hiring Range: 

Pay Basis:  Hourly

Subject to Grant Funding? No  

Essential Job Functions: 

1. Oversees day-to-day clinic operations to ensure smooth operations.

2. Manages student's/resident's patient flow to ensure curriculum needs are met.

3. Schedules patient appointments to ensure smooth patient flow and business operations.

4. Responsible for fee collection and payment plans, insuring that the patient accounts are paid on a timely basis.

5. Enters/reviews/monitors data and/or accounts in clinical information systems and other NSU specific systems to ensure accurate processing and recordkeeping.

6. Monitors student's/resident's patient queue to ensure patients receive timely follow-up care.

7. Responds to internal (NSU) and external inquiries and resolves problems requiring broad understanding of policies and procedures to ensure questions are answered and issues resolved timely.

8. May be required to work various shifts including evening.

9. Performs other duties as assigned.

ADDITIONAL FUNCTIONS:

1. Enters and verifies patient insurance eligibility and processes referral authorizations according to policies to ensure accuracy and timeliness of requests.

2. Enters and reviews patient billing for 3rd party insurance or self pay to ensure accurate processing and recordkeeping.

3. Discusses financial payments and payment options available to patients to ensure optimal customer service and revenue collection.

Job Requirements: 

Required Knowledge, Skills, & Abilities: 1. Intermediate knowledge of MS Office, including Word, Excel, and Outlook; data entry skills; Internet research abilities.

2. Knowledge of office practices and procedures (e.g., filing, answering telephones, and supply/equipment ordering).

3. Ability to enter and verify information with accuracy.

4. Ability to understand and follow oral and written instructions.

5. Ability to maintain confidential information.

6. Organization and time management skills.

7. Proactive, punctual and reliable.

8. Excellent customer service and phone etiquette skills.

9. Ability to multi-task in a fast pace environment.

10. Ability and willingness to provide coverage in other areas/facilities.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

1. Ability to communicate effectively with others.

2. Ability to work cooperatively with colleagues and supervisory staff at all levels.

3. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.

4. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.

Required Certifications/Licensures: 

Required Education: High School Diploma or Equivalent

Major (if required: 

Required Experience: High School Diploma and minimum two (2) years of related experience.

--OR--

Associate's Degree and one (1) years of related experience.

Preferred Qualifications: 

1. Associate's Degree.

2. One (1) year of experience as a Patient Access Representative.

3. Two (2) years working in a dental environment.

4. Experience with Electronic Medical Record system.

5. Multi-lingual.

Is this a safety sensitive position? No  

Background Screening Required?  Yes  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.