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Customer Service Representative II - NCC - 994436 **Internal to Department Only** in Fort Lauderdale-Davie, Florida
Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution.
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Customer Service Representative I - NCC - 999768 **Work from home within the Tri-County area, upon completion of onsite trainings** in Fort Lauderdale-Davie, Florida
Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution.
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Process Improvement Analyst - NCC - 991675 **Internal to Department Only** in Fort Lauderdale-Davie, Florida
Contributes to the NSU Contact Center success through the development, implementation, maintenance, and continuous improvement of systems, processes, service delivery and first call resolution in multi-channel interactions (phone, chat, email, social media, web) by contact center agents.
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IT Client Technology Support Technician I - 994683 in Fort Lauderdale-Davie, Florida
Under direct supervision, provides accurate and timely technical support services to students, faculty and staff via telephone, chat, email, remotely and at desk side. Resolves support issues of a basic technical nature with varying degrees of priority. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize.
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IT Client Technology Support Technician II - 995934 in Clearwater, Florida
Under limited supervision, provides accurate and timely technical support services to students, faculty and staff via telephone, chat, email, remotely and at desk side. Independently, manages routine support functions.
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