Assistant Director - Residential Life - 992112

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Primary Purpose:

Supports student success, engagement, and retention by fostering a welcoming residential community that promotes students' personal, academic, and professional development. This position requires living on campus and participating in on-call responsibilities to support residents and address community needs.

Job Category: Exempt

Hiring Range:  $50,000

Pay Basis:  Annually

Subject to Grant Funding? No  

Essential Job Functions: 

A. Community Development and Educational Curriculum:

1. Provides support and guidance to students through advising, counseling, conduct management, and crisis intervention.
2. Provides leadership to staff and students in fostering a positive residential community environment, including floor, hall, and campus-wide engagement.
3. Develops and delivers a residential education program for graduate students living on campus. Assists students with issues commonly associated with graduate student development, including transitioning to graduate school or a professional career, financial concerns, stress management, study skills, and mentoring undergraduate students.
4. Maintains a high level of visibility and accessibility by building relationships with residents and actively participating in resident and staff programs and activities.
5. Serves as a resource and provides support to the Resident Student Association.
6. Assesses the needs of residents, and develops or supports programs and initiatives designed to address those needs.
7. Maintains community development records, including assessments, resources, expenditures, participation data, and related documentation for future use by staff and student leaders.
8. Serves as the departmental lead for the Shark Cove Student Lounge engagement space, facilitating opportunities for student connection, involvement, and community building.
9. Supports Lead Resident Assistants in utilizing Residential Engagement Desks (REDs) as hubs for student engagement, community development, and resident interaction within the residential communities.

B. Policy Enforcement & Duty Coverage:

1. Promotes self-discipline, self-governance, respect for individual rights, and personal accountability among residents.
Clearly communicates Residential Life policy to staff and residents.
Assists Resident Assistants (RAs) and Lead Resident Assistants in addressing and documenting resident policy violations.
2. Manages the educational conduct process for students residing in the graduate apartment communities.
3. Conducts conduct conferences and administers appropriate sanctions in accordance with established policies and procedures.
4. Serves at the leadership-level on-call rotation including weekday, weekend, and holiday coverage.
5. Serves as a conduct officer for mid-level conduct cases and students with multiple prior conduct cases.
6. Supports students residing in the off-campus UPointe community by serving as a point of contact for mediation referrals, conduct-related matters, and student care and follow-up needs.

C. Staff Development:
1. Supervises undergraduate student staff.
2. Assists with the marketing, recruitment, and selection processes for Resident Advisors.
3. Assists with the Resident Advisor training program.
4. Assists with the staff evaluation program.
5. Acts as a liaison between the Office of Residential Life and other campus departments.
6. Represents the Office of Residential Life and the Division of Student Affairs on university committees and participates in professional development and departmental activities.

D. Departmental Communication and Decision-Making:

1. Plans and facilitates weekly community staff meetings.
2. Serves on and chairs Residential Life committees as assigned by the Director of Residential Life.
3. Provides input into decisions regarding policies, procedures, and programs.
4. Keeps professional staff informed of critical issues and concerns within the area.
5. Establishes and maintains ongoing communication with Residential Life staff and other University departments, including Public Safety, Student Life, Dining Services, and others as appropriate.

E. Administration:

1. Coordinates administrative functions in the area, including preparation of weekly reports, key inventories, and timely completion of forms and correspondence.
2. Assists with resident check-in and check-out processes and coordinates tasks related to room assignments.
3. Assesses the effectiveness of Residential Life programs and conducts research and benchmarking for the Office.
4. Oversees the administration and analysis of the Residential Experience Survey to assess student needs and identify opportunities for departmental improvement.
5. Prepares mid-semester and end-of-semester reports on resident engagement and program participation to identify under-engaged residents and support appropriate outreach efforts.

Completes other projects as assigned.
Performs other duties as assigned or required.

Job Requirements: 

Required Knowledge, Skills, & Abilities: Knowledge:
1. Advanced MS Office Suite (Outlook, Word, and Excel).
2. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services.
3. Psychology - General knowledge of human behavior and performance, individual differences in ability, personality, and interests.
4. Personnel and Human Resources – General knowledge of principles and procedures for personnel recruitment, selection, and training.

Skills:
1. Coordination - Proficient skills in adjusting actions in relation to others' actions.
2. Management of Personnel Resources – Proficient skills in motivating, developing, and directing people as they work, identifying the best people for the job.
3. Time Management - Proficient skills in managing one's own time and the time of others.
4. Active Listening – Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
5. Speaking - Proficient skills in talking to others to convey information effectively.
6. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
7. Judgment and Decision Making - Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.

Abilities:
1. Originality - The ability to come up with innovative ideas about a given topic or situation, or to develop creative ways to solve a problem.
2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
4. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
5. Ability to maintain confidential information.

Physical Requirements and Working Environment:
1. Must be able to live on-campus and be available for on-call responsibilities.
2. 6. Must be able to exert maximum muscle force to lift and hold a minimum of 50 pounds.
7. Must have a valid driver's license with reliable local transportation.
1. Speech Recognition - Must be able to identify and understand the speech of another person.
2. Speech Clarity - Must be able to speak clearly so others can understand you.
3. Near Vision - must be able to see details at close range (within a few feet of the observer).
4. Travel - Must be able to travel on a daily and/or overnight basis.
5. May be required to work nights or weekends.
6. Must be able to exert maximum muscle force to lift and hold a minimum of 50 pounds.
7. Must have a valid driver's license with reliable local transportation.
8. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
9. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.

Required Certifications/Licensures: 

Required Education: Bachelor's Degree

Major (if required: 

Required Experience: 1. Bachelor’s degree and a minimum of four (4) years’ experience in residence life, housing, or student affairs within a higher education setting.

-OR-

Master’s degree and a minimum of two (2) years’ experience in residence life, housing, or student affairs within a higher education setting.

2. Prior experience in a supervisory or leadership role.

3. Prior experience serving on an on-call rotation and/or crisis response rotation.

Preferred Qualifications: 

Is this a safety sensitive position? No  

Background Screening Required?  No  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.