Case Manager Assistant - Student Disability Services - 991295

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Serves as primary contact for students seeking disability-related services, manages lower-complexity cases, and supports Case Managers with complex matters. Independently reviews documentation, facilitates the interactive process, and determines and approves reasonable accommodations in compliance with the ADA, Section 504, and institutional policies.

Job Category: Exempt

Hiring Range:  $53,000.00

Pay Basis:  Annually

Subject to Grant Funding? No  

Essential Job Functions: 

1. Supports daily office operations by triaging calls and walk-in inquiries, responding to emails addressing student concerns, and providing accurate information and referrals regarding disability-related services and resources.

2. Reviews and interprets medical, psychological, and psychoeducational documentation and accommodation requests for an assigned caseload of students with disabilities.

3. Conducts the interactive process with students to evaluate accommodation requests, determine and approve reasonable accommodations, and monitor and adjust individual accommodation plans for lower-complexity cases; consults with the assigned Case Manager on highly complex cases.

4. Conducts the interactive process to evaluate verification requests, determine and approve reasonable absences and/or academic considerations, and monitor and adjust individual verification plans for lower-complexity cases; consults with the assigned Case Manager on highly complex cases.

5. Reviews and interprets military, medical, psychological, and psychoeducational documentation supporting verification requests for students with or without disabilities.

6. Supports university compliance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and applicable institutional policies and procedures.
7. Reviews accommodation utilization, identifies systemic accessibility barriers, and provides guidance to campus partners to support compliance and mitigate institutional risks.

8. Maintains accurate, organized, and confidential electronic and physical case records in accordance with FERPA, ADA, and university policies.
9. Evaluates urgent student requests and exercises independent judgment to determine and execute an immediate action plan for essential and emergency matters.

10. Communicates and collaborates with faculty, staff, and internal and external university constituents, exercising sound judgment and discretion to facilitate accommodations, address concerns, and resolve disputes.

11. Prepares special and ad hoc reports and summaries, analyzes inquiries, and independently gathers and evaluates relevant information from institutional sources and systems.

12. Develops and implements educational programs, coordinates departmental collaborations, and supports campus-wide awareness initiatives related to disability, accommodations, and accessibility.

13. Coordinates accommodation requests and provides on-site assistance to students with disabilities during university commencement and convocation ceremonies.

14. Assists with training, supervising, and coordinating student employees within the office.

15. Ensures compliance with institutional policies, procedures, and legal practices.

16. Performs special projects and other duties as assigned or required.

Job Requirements: 

Required Knowledge, Skills, & Abilities: Knowledge:
1. Knowledge of federal, state, local laws, rules, regulations, and college and university policies related to disabilities.
2. Proficient knowledge of MS Office, including Word, Excel, PowerPoint, Outlook, and data entry skills.
3. Customer and Personal Service – Proficient knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.

Skills:
1. Speaking: Skilled in communicating information clearly and effectively to individuals and groups.
2. Writing: Skilled in preparing clear, concise, and effective written communications tailored to the needs of the audience.
3. Critical Thinking: Skilled in applying logic and reasoning to evaluate alternatives, identify strengths and weaknesses, and assess potential solutions.
4. Complex Problem-Solving: Skilled in identifying complex problems, analyzing relevant information, evaluating alternatives, and implementing effective solutions.
5. Service Orientation: Skilled in identifying and responding to the needs of others by providing effective and responsive service.
6. Organization and Attention to Detail: Skilled in organizing and prioritizing tasks, managing multiple responsibilities, and maintaining accuracy and attention to detail.
7. Initiative and Creativity: Skilled in identifying opportunities for improvement, developing creative solutions, taking initiative, and following through on responsibilities.

Abilities:
1. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
2. Ability to interpret and explain guidelines, policies, and procedures.
3. Ability to work effectively and collaboratively with faculty, staff, administrators, students, and partners.
4. Ability to monitor case management, using a database.
5. Ability to work in sensitive and stressful situations professionally and confidentially.
6. Ability to use databases and case management systems to track, monitor, and maintain accurate case records.
7. Ability to handle sensitive and stressful situations with professionalism, discretion, and confidentiality.

Physical Requirements and Working Conditions:
1. Speech Recognition - Must be able to identify and understand the speech of another person.
2. Speech Clarity - Must be able to speak clearly so others can understand you.
3. Near Vision - Must be able to see details at close range (within a few feet of the observer).
4. Travel - Must be able to travel on a daily and/or overnight basis.
5. May be required to work nights or weekends.
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.

Required Certifications/Licensures: 

Required Education: Bachelor's Degree

Major (if required: Education, Psychology, Counseling, Social Work, or a related field.

Required Experience: Minimum two (2) years of experience in case management, social services, higher education, or a related administrative support role.

Preferred Qualifications: 

1. Knowledge of ADA, Section 504, and disability accommodation processes.
2. Experience working in higher education or student affairs.
3. Familiarity with case management or student information systems (e.g., Maxient, Banner).
4. Experience working with individuals with disabilities or in a disability services environment.
5. Bilingual or multilingual proficiency.

Is this a safety sensitive position? No  

Background Screening Required?  No  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.