Clinical Workflow Specialist II - 991568

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Evaluates current clinical workflows and recommends modifications to achieve better Key Performance Indicators (KPIs) for NSU Health and Veteran Access clinics; conducts/oversees process improvement initiatives with the purpose of increasing patient satisfaction and efficiencies.

Job Category: Exempt

Hiring Range: 

Pay Basis:  Annually

Subject to Grant Funding? No  

Essential Job Functions: 

1. Performs in-depth analysis of clinical workflows amongst NSU Health providers and team members in accordance with NSU Health Key Performance Indicators.

2. Evaluates current clinical and administrative workflows and makes recommendations to assist in achieving excellence in quality of care.


3. Identifies problems and opportunities, such as operational changes or external developments, that could improve, enhancing the provider’s experience with platforms.

4. Identifies gaps between current and best practice workflows and makes recommendations for improvement.

5. Makes the appropriate corrections to workflows as indicated from onsite analysis or from the administrative teams’ observations.

6. Work with the OIIT Clinical Informatics team to understand the application requirements and customer needs to effectively integrate workflow and patient care processes.

7. Makes onsite visits to review and discuss user and provider workflow.

8. Assists or participates in workshops for the purpose of gathering information required to perform job functions.


9. Assists with the implementation of new workflows as they are developed by the NSUHealth team.

10. Serves as a subject matter resource for the healthcare trainer for course content and reference materials.


11. Assists NSU Health teams in new clinic onboarding and training content creation.

12. Travels to various offices and/or practices to observe, train, validate, and improve efficiencies, using diverse training methodologies.


13. Articulates the business value and impact of technical and non-technical information and escalates issues.

14. Completes other projects as assigned.

15. Performs other duties and assigned or required.

Job Requirements: 

Required Knowledge, Skills, & Abilities: Knowledge:
1. Knowledge of electronic medical record processes, workflows, and medical data processing practice.
2. Knowledge of workflows, policies, procedures, patient care and clinical business objectives and regulatory requirements.
3. Basic knowledge of clinical business analysis documentation.
4. English Language - Thorough knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
5. Education and Training - Thorough knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
6. Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).

Skills:
7. Active Listening - Advanced skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
8. Speaking - Proficient skills in talking to others to convey information effectively.
9. Written and Oral Communications – Proficient skills in communicating effectively orally and in writing as appropriate for the needs of the audience.
10. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
11. Judgment and Decision Making - Advanced skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
12. Complex Problem Solving – Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
13. Ability to use technology tools to showcase or visualize detailed clinical workflows.
14. Strong analytical skills to collect and research data.

Abilities:
15. Ability to manage and/or learn diverse Health Information Technology platforms including Electronic Health Records (EHR).
16. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
17. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
18. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
19. Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
20. Ability to work on multiple projects and initiatives simultaneously.
21. Ability to set priorities and manage time effectively.
22. Detail Oriented - The ability to pay attention to details, understand underlying cause/effect relationships, and account for those details and relationships.

Physical Requirements and Working Environment:
23. Speech recognition - must be able to identify and understand the speech of another person.
24. Speech clarity - must be able to speak clearly so others can understand you.
25. Near vision - must be able to see details at close range (within a few feet of the observer).
26. Travel - must be able to travel on a daily and/or overnight basis.
27. May be required to work nights or weekends.
28. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in the performance of job duties.
29. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.

Required Certifications/Licensures: 

Required Education: Bachelor’s degree

Major (if required: 

Required Experience: Two (2) to four (4) years’ experience in a clinical or healthcare setting, preferably conducting workflow analysis.

Preferred Qualifications: 

1. Electronic Health Record experience.
2. Lean Six Sigma

Is this a safety sensitive position? No  

Background Screening Required?  Yes  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.