Dental Treatment Plan Coordinator - 992527

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Presents dental treatment plans to patients and outlines financial responsibilities. Performs front desk functions such as answering phones, checking in and out, and scheduling appointments to ensure an optimal customer service experience is provided to patients visiting NSU Faculty Practice.

Job Category: Non-Exempt

Hiring Range: 

Pay Basis:  Hourly

Subject to Grant Funding? No  

Essential Job Functions: 

1. As a liaison between dentists and patients, presents treatment plans to patients and outlines financial responsibilities while adhering to protocol; records charges and payments to patient accounts.

2. Enters diagnosed treatment plans into software system and ensures accuracy of case acceptance is documented by recording accepted and arranged treatment.

3. Communicates with insurance companies to verify coverage and fee schedule and completes insurance breakdown.

4. Enters patient information into software system, ensuring that the most updated information is on file to include personal information and marketing referral sources.

5. Collects payments from patient at time of service.

6. Monitors doctor's treatment plans to schedule follow-up appointments; schedules appointments and ensures doctors' calendars are filled.

7. Ensures applicable checklists are completed and charts are maintained and filed daily.

8. Completes other projects as required.

9. Performs other duties as assigned or required.

Job Requirements: 

Required Knowledge, Skills, & Abilities: 1. Solid knowledge of dental procedures, proper dental insurance codes and terminology, insurance guidelines and industry fees.

2. Savvy in presenting financials options to patients, Care-Credit, and payment plans.

3. Ability to present large treatment plans to patients with confidence and assurance.

4. Advanced communication and people skills to be able to explain and/or discuss treatment plans and fees with patients.

5. Knowledge of HIPAA and OSHA rules and regulations.

6. Ability to maintain confidential information.

7. Computer proficiency and ability to learn new software.

8. Strong organizational skills and meticulous with record keeping.

8. Professional, organized, and detailed-oriented.

10. Ability to work nights and Saturdays.

Required Certifications/Licensures: 

Required Education: High School Diploma or Equivalent

Major (if required: 

Required Experience: 1. Minimum three (3) years' experience presenting dental treatment plans and with ADA-CDT dental procedures codes and insurance verification.

2. Experience in PPO/HMO/Medicare/Medicaid and discount plans.

3. Experience with digital and electronic dental claims.

Preferred Qualifications: 

1. Dental Assistant Certificate or Expanded Functions Certificate.

2. Experience in Electronic Health Records (EHR) systems, preferably with AxiUm software.

3. Experience with ADA-CDT Dental Procedures Codes.

4. Bilingual Spanish - English.

Is this a safety sensitive position? No  

Background Screening Required?  Yes  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.