Patient Access Coordinator - 995411

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Performs functions that include patient registration, appointment scheduling, insurance verification, referral processing, billing coordination, and patient account management. Supports clinic operations by coordinating patient flow and assisting with student/resident patient management. Provides high-quality customer service while ensuring compliance with established quality assurance standards, HIPAA regulations, and NSU policies and procedures.

Job Category: Non-Exempt

Hiring Range: 

Pay Basis:  Hourly

Subject to Grant Funding? No  

Essential Job Functions: 

1. Coordinates patient access operations, including registration, insurance verification, scheduling, and patient flow, while maintaining
accurate demographic, insurance, and account information in electronic systems to ensure compliance and a positive patient experience.
2. Schedules patient appointments and manages provider schedules to maintain efficient clinic flow and support operational and educational
requirements.
3. Verifies insurance eligibility, processes referrals and authorizations, and ensures required documentation is completed prior to patient visits.
4. Collects patient payments, explains financial responsibilities, and supports patient account management including payment plans and account inquiries.
5. Enters, reviews, and updates patient data within electronic medical records and billing systems to ensure accuracy of patient information
and financial transactions.
6. Monitors patient flow and patient queues to assist in coordinating timely care and efficient use of clinic resources.
7. Responds to patient inquiries and resolves concerns while providing high-quality customer service in accordance with institutional standards
and HIPAA regulations.
8. Communicate effectively with faculty, students, residents, and administrative staff to coordinate patient scheduling and operational needs.
9. Assists with insurance billing processes and ensures accurate documentation for third-party insurance and self-pay patients.
10. Performs other duties as assigned to support clinic operations.

Job Requirements: 

Required Knowledge, Skills, & Abilities: Knowledge:
1. Proficient knowledge of MS Office Suite (Outlook, Word and
Excel).
2. English Language - General knowledge of the structure and
content of the English language including the meaning and
spelling of words, rules of composition, and grammar.
3. Customer and Personal Service - General knowledge of
principles and processes for providing customer and personal
services. This includes needs assessment, meeting quality
standards for services, and evaluation of user satisfaction.
Skills:
1. Active Listening - Proficient skills in giving full attention to
what other people are saying, taking time to understand
the points being made, asking questions as appropriate,
and not interrupting at inappropriate times.
2. Speaking - Advanced skills in talking to others to convey
information effectively.
3. Critical Thinking - Proficient skills in using logic and
reasoning to identify the strengths and weaknesses of
alternative solutions, conclusions, or approaches to
problems.
4. Reading Comprehension - Advanced understanding of
written sentences and paragraphs in work-related
documents.
5. Judgment and Decision Making - Proficient skills in
considering the relative costs and benefits of potential
actions to choose the appropriate one.
6. Writing - Advanced skills in communicating effectively in
writing as appropriate for the needs of the audience.
7. Complex Problem Solving - Proficient skills in identifying
complex problems and reviewing related information to
develop and evaluate options and implement solutions.
8. Service Orientation - Proficient skills in actively looking for
ways to help people.
9. Communication - Excellent verbal and written
communication skills, with the ability to create engaging
content.

Abilities:
1. Problem Sensitivity - The ability to tell when something is
wrong or is likely to go wrong. It does not involve solving the
problem, only recognizing there is a problem.
2. Deductive Reasoning - The ability to apply general rules to
specific problems to produce answers that make sense.
3. Inductive Reasoning - The ability to combine pieces of
information to form general rules or conclusions (including
finding a relationship among seemingly unrelated events).
4. Collaboration - Ability to work effectively with colleagues and
supervisors.
5. Ability to enter and verify information with accuracy.
6. Ability to maintain confidential information.

Physical Requirements and Working Environment:
1. Speech Recognition - Must be able to identify and understand the
speech of another person.
2. Speech Clarity - Must be able to speak clearly so others can
understand you.
3. Near Vision - Must be able to see details at close range (within a
few feet of the observer).
4. Travel - Must be able to travel on a daily and/or overnight basis.
5. May be required to work nights or weekends.
6. May be exposed to short, intermittent, and/or prolonged periods of
sitting and/or standing in performance of job duties.
7. May be required to accomplish job duties using various types of
equipment/supplies, to include but not limited to pens, pencils, and
computer keyboards.

Required Certifications/Licensures: 

Required Education: High School Diploma or Equivalent

Major (if required: 

Required Experience: High School Diploma with a minimum of two (2) years of related experience in customer service, patient access, medical office, or administrative operations.
OR
Associate’s degree with one (1) year of related experience.

Preferred Qualifications: 

1. Experience working in a dental, healthcare, or academic clinical
environment.
2. Experience with Electronic Medical Record (EMR) systems.
3. Experience with insurance verification and patient billing processes.
4. Bilingual (Spanish/English or Creole/English) preferred.

Is this a safety sensitive position? No  

Background Screening Required?  Yes  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.