Patient Access Representative - 995730

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Performs functions related to front desk operations such as patient registration, payment receipt and accounting, and provides customer service within established quality assurance, HIPAA regulations, and compliance guidelines and in accordance to NSU policy and procedures.

Job Category: Non-Exempt

Hiring Range:  Commensurate with experience

Pay Basis:  Hourly

Subject to Grant Funding? No  

Essential Job Functions: 

**This job description reflects assignment of essential job functions and does not prescribe or restrict the tasks that may be assigned. **

1. Acts as the patient registrar according to the clinics established policies such as verifying demographics and insurance information, and providing patient support.

2. Reviews data in clinical information systems to ensure accuracy.

3. Receives and processes payments from patients according to the clinics established policies and procedures to ensure optimal revenue collection.

4. May be required to work various shifts including evening.

5. Performs other duties as assigned.

Job Requirements: 

Required Knowledge, Skills, & Abilities: 1. Computer literate.

2. Excellent organization and interpersonal skills.

3. Excellent customer service and phone etiquette skills.

4. Ability to multi-task in a fast pace environment.

5. Ability to maintain confidential information.

6. Ability and willingness to provide coverage in other areas/facilities.

7. Proactive, punctual and reliable.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

1. Ability to communicate effectively with others.

2. Ability to work cooperatively with colleagues and supervisory staff at all levels.

3. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.

4. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.

Required Certifications/Licensures: 

Required Education: High School Diploma or Equivalent

Major (if required: 

Required Experience: High School Diploma and one (1) year of customer service / administrative experience in an office environment.

-- OR --

Associate's Degree and six (6) months of customer service / administrative experience in an office environment.

Preferred Qualifications: 

1. Associate's Degree.

2. Six (6) months of healthcare experience.

3. Experience with Electronic Medical Record system.

4. Multi-lingual.

Is this a safety sensitive position? No  

Background Screening Required?  Yes  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.