Program Manager - Academic Program Management - 999942

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Primary Purpose:

Coordinates and administers MS and LL.M. academic programs to ensure quality, efficiency, and compliance with institutional policies. Oversees student advising, managing course scheduling, supporting faculty coordination, and collaborating with university stakeholders to enhance academic experience and student success.

Job Category: Exempt

Hiring Range:  Commensurate with experience

Pay Basis:  Annually

Subject to Grant Funding? No  

Essential Job Functions: 

1. Manages the day-to-day operations of MS and LL.M. academic programs, including curriculum planning, implementation, and evaluation.
2. Monitors and maintains compliance with accreditation standards, institutional policies, and academic regulations.
3. Maintains accurate and complete student records as required by laws, policies, and administrative regulations.
4. Assists in the development and revision of academic policies and program materials, including course catalogs and student handbooks.
5. Develops and maintains course schedules each semester in collaboration with administration, faculty, department chairs, and the registrar’s office.
6. Monitors enrollment trends and adjusts course offerings to meet student demand and graduation requirements.
7. Coordinates with faculty to ensure adequate instructional coverage and support faculty onboarding processes.
8. Participates in the recruiting, selection, assignment, scheduling, and/or evaluation of adjunct faculty.
9. Oversees the academic advising process to ensure timely and effective guidance for students, particularly related to course selection, academic progress, and degree completion.
10. Serves as a point of escalation for complex advising cases or academic appeals.
11. Analyzes student performance data to inform advising strategies and interventions.
12. Assesses program quality, presents results, and makes recommendations to leadership.
13. Participates in budget preparation and reporting for assigned program(s).
14. Prepares special ad hoc reports/summaries by selecting relevant information from a variety of sources and designed to satisfy inquiries.
15. Serves as a liaison between the MS and LL.M. academic programs and other programs including the JD and BSL programs, as well as all administrative units within the Shepard Broad College of Law.
16. Serves as a liaison between the academic program and other university departments such as recruitment, admissions, registrar, financial aid, and student affairs.
17. Represents the MS and LL.M. academic programs at internal and external meetings, committees, and events.
18. Assists with alumni tracking and communication activities.
19. Contributes to strategic planning initiatives and continuous improvement efforts.
20. Maintains data integrity and confidentiality.
21. Completes special projects as assigned.
22. Performs other duties as assigned or required.

Job Requirements: 

Required Knowledge, Skills, & Abilities: Knowledge:
1. Administration and Management - Working knowledge of business and management principles involved in strategic planning, resource allocation, budgeting, human resources modeling, leadership technique, and/or coordination of people and resources.
2. Customer and Personal Service - Thorough knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.
3. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
4. Education and Training - Working knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
5. Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).

Skills:
1. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
3. Reading Comprehension - Proficient understanding of written sentences and paragraphs in work-related documents.
4. Speaking - Proficient skills in talking to others to convey information effectively.
5. Judgment and Decision Making - Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
6. Monitoring - Basic skills in monitoring / assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
7. Writing - Proficient skills in communicating effectively in writing as appropriate for the needs of the audience.
8. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Abilities:
1. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
2. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Physical Requirements:
1. Near Vision - Must be able to see details at close range (within a few feet of the observer).
2. Speech Recognition - Must be able to identify and understand the speech of another person.
3. Speech Clarity - Must be able to speak clearly so others can understand you.
4. Travel - Must be able to travel on a daily and/or overnight basis.
5. May be required to work nights or weekends.
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.

Required Certifications/Licensures: 

Required Education: Bachelor's Degree

Major (if required: Higher education administration, academic affairs, or related field.

Required Experience: 1. Bachelor’s degree and seven (7) years of experience in academic program management or related student service function.

--OR—

Master’s degree and three (3) or more years of experience in academic program management or related student service function.

2. Experience working with student information systems and course scheduling platforms.

Preferred Qualifications: 

1. Juris Doctor degree.
2. Three (3) years of legal practice experience.
3. Experience in a leadership or supervisory role in a higher education setting.
4. Familiarity with accreditation and assessment practices.

Is this a safety sensitive position? No  

Background Screening Required?  No  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.