Recovery Representative - 994779

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Researches and analyzes outstanding student balances and responds to student issues and inquiries.

Job Category: Non-Exempt

Hiring Range:  $18.20 per hour/$35,490.00 annually

Pay Basis:  Hourly

Subject to Grant Funding? No  

Essential Job Functions: 

1. Researches and analyzes outstanding student balances to ensure amounts owed to NSU are collected and to increase student retention.

2. Responds, counsels, and resolves student issues and inquiries to ensure information is communicated clearly, accurately, and in a timely manner.

3. Retrieves reports and prepares student account data to submit to third party vendor to ensure maximum collection efforts.

4. Retrieves, reviews and processes bankruptcy documents and updates student accounts to ensure compliance with bankruptcy laws.

5. Process, tracks, maintains, and reconciles student payments to ensure accurate postings of accounts and increase cash flow to the university.

6. Communicates and collaborates with third party vendors regarding former and current student issues, inquiries, and collection activities to ensure and efficient collection process. Communicates with program offices to resolve disputes and assist with student issues.

7. Retrieves, reviews and process monthly statements and reports from third party vendors to ensure student payments are posted timely and update student accounts accordingly.

8. Retrieves, reviews, and processes bankruptcy documents and updates student accounts to ensure compliance with bankruptcy laws.

9. Processes check requests in Ariba to ensure payments to students and third party vendors are remitted accurately and timely.

10. Assists management and senior administration in outreach activities (including Gap initiative) to counsel students regarding outstanding requirements and/or payment options to reduce outstanding balances and write-offs.

11. Recommends improvements to processes and systems to ensure efficient operation.

12. Supports the University Call Center by logging, daily, into phone triage calls to respond student's inquiries and to process payments.

13. Performs other duties as assigned.

Job Requirements: Prior to submitting your application:
Ensure your application is accurate and up to date
Complete the entire application
Provide only professional references

Required Knowledge, Skills, & Abilities: 1. Ability to accurately handle numbers (account reconciliations), to compute numbers mathematically, and to transcribe numbers correctly. Strong 10-key skills.

2. Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry skills; Internet research abilities.

3. Excellent verbal and written communication skills.

4. Ability to prioritize work in order to complete multiple tasks within time deadlines.

5. Excellent of customer service skills.

6. Ability to enter and verify information with accuracy.

7. Proactive, punctual, and reliable.

8. Ability to work independently.

9. Excellent organizational and time management skills.

10. Excellent conflict resolution skills.

11. Ability to maintain confidential information.

12. May need to work evenings and weekends, if necessary.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

1. Ability to communicate effectively with others.

2. Ability to work cooperatively with colleagues and supervisory staff at all levels.

3. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.

4. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.

Required Certifications/Licensures: 

Required Education: Associate's Degree or 60 College credits

Major (if required: 

Required Experience: 1. One (1) year of finance related work experience.

2. One (1) year of customer service experience working with public.

Preferred Qualifications: 

1. Bachelor's Degree.

2. Minimum of two (2) years of finance related work experience.

3. Work experience in student accounting systems.

4. Minimum one (1) year work experience in loan/banking industry.

5. Experience working in collections or related field.

6. Experience working in an academic institution, preferably in higher education.

7. Experience in Banner and other NSU software system.

Is this a safety sensitive position? No  

Background Screening Required?  Yes  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.