Student Services Specialist I - 991304 (Tampa Bay)

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Primary Purpose:

Contributes to students' engagement, retention, and academic success by handling operations to ensure continuous improvement of student services. Facilitates students’ registration, enrollment, and assists with resolving problems for CDM at Tampa Bay/Clearwater Regional Campus.

Job Category: Non-Exempt

Hiring Range: 

Pay Basis:  Hourly

Subject to Grant Funding? No  

Essential Job Functions: 

1. Assists in managing operations to ensure continuous improvement of student services that
increase engagement & retention.

2. Acts as liaison between students, faculty, and college and university departments.

3. Assists in completing application and enrollment documents.

4. Coordinates activities required for enrollment, such as CPR training, inoculations, and/or
fingerprinting.

5. Assists faculty and staff in duties such as facilitating or conducting orientation programs
and scheduling events.

6. Coordinates or participates in promotional activities, including conferences, educational
fairs, career days, campus tours, or special events to present programs to prospective
students.

7. Facilitates preliminary and qualifying exams.

8. Coordinates test administration and outcome reporting.

9. Schedules and administers examinations, including designating rooms, selecting, and
training proctors, ensuring computer accessibility, and making alternative arrangements.

10. Ensures that ADA, accreditation, and/or credentialing agency requirements are met.

11. Reviews degree plans, degree applications, transcripts, and all other pertinent materials to
ensure that students meet graduation requirements.

12. Notifies students of academic progress toward graduation.

13. Prepares and delivers required student information to state credentialing agencies.

14. Responds to requests for student information, as appropriate, from students, credentialing
agencies, and/or other institutions.

15. Acts as advisor to student organizations, ensuring adherence to college and university
policies and procedures.

16. Advises student organizations and assists with their efforts to arrange special events, such
as fundraisers, receptions, professional networking opportunities, and/or symposiums.

17. Provides students with information on topics, such as college degree programs, admission
requirements, and financial aid opportunities.

18. Assists in facilitating student grievance and discipline processes.

19. Considers, resolves, and responds to student petitions.

20. Develops and produces marketing materials promoting student events such as orientation,
graduation, other ceremonies, and/or conferences.

21. Generates reports to ensure timely information is available for management use.

22. Attends meetings, educational conferences, and training workshops and serves on
committees.

23. Participates in college and university committee activities as assigned.

24. May assist Graduate Admissions staff in contacting prospective students to present
information and/or explain available programs and services, admission requirements,
program offerings, curriculum, and/or basic financial aid information by various means of
communication.

25. Completes special projects as assigned.

26. Performs other duties as assigned or required.

Job Requirements: 

Required Knowledge, Skills, & Abilities: Knowledge:
1. General knowledge of admissions, financial aid, registration, accounts receivable,
academic standing and progress, and other university policies
2. Customer and Personal Service - General knowledge of principles and processes for
providing customer and personal services. This includes needs assessment, meeting
quality standards for services, and evaluation of user satisfaction.
3. English Language - General knowledge of the structure and content of the English
language including the meaning and spelling of words, rules of composition, and grammar.
4. Psychology - Working knowledge of human behavior and performance, individual
differences in ability, personality, and interests; and learning and motivation.
5. Proficient knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook;
database and data entry skills.

Skills:
1. Active Listening - Proficient skills in giving full attention to what other people are saying,
taking time to understand the points being made, asking questions as appropriate, and not
interrupting at inappropriate times.
2. Speaking - Proficient skills in talking to others to convey information effectively.
3. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and
weaknesses of alternative solutions, conclusions, or approaches to problems.
4. Judgment and Decision Making - Proficient skills in considering the relative costs and
benefits of potential actions to choose the appropriate one.
5. Writing - Proficient skills in communicating effectively in writing as appropriate for the
needs of the audience.
6. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing
related information to develop and evaluate options and implement solutions.
7. Service Orientation - Proficient skills in actively looking for ways to help people.

Abilities:
1. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It
does not involve solving the problem, only recognizing there is a problem.
2. Deductive Reasoning - The ability to apply general rules to specific problems to produce
answers that make sense.
3. Inductive Reasoning - The ability to combine pieces of information to form general rules or
conclusions (including finding a relationship among seemingly unrelated events).

Physical Requirements and Working Conditions:
1. Speech Recognition - Must be able to identify and understand the speech of another
person.
2. Speech Clarity - Must be able to speak clearly so others can understand you.
3. Near Vision - Must be able to see details at close range (within a few feet of the observer).
4. May be required to work nights or weekends.
5. Travel - Must be able to travel on a daily and/or overnight basis.
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing
in performance of job duties.
7. May be required to accomplish job duties using various types of equipment/supplies, to
include but not limited to pens, pencils, mobile devices, and computer keyboards.

Required Certifications/Licensures: 

Required Education: High School Diploma or Equivalent

Major (if required: 

Required Experience: High School Diploma and five (5) years’ experience of student services experience in higher education,

-OR-

Associate’s degree or 60 completed college credit hours and three (3) years’ experience of student service experience in higher education,

-OR-

Bachelor’s degree and one (1) year experience in student services. experience in higher education

Preferred Qualifications: 

Is this a safety sensitive position? No  

Background Screening Required?  No  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.