Coordinator - Housing Operations - 991591

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Provides support to management in functions related to the business/facilities operations of front desk / security, summer camps, conferences, and off-campus housing.

Job Category: Exempt

Hiring Range: 

Pay Basis:  Annually

Subject to Grant Funding? No  

Essential Job Functions: 

1. Oversees graduate assistants assigned to front desk operations and security staff for NSU residence halls. Participates in the recruitment, selection, supervision, and training of assigned staff (approximately 100 students).

2. Oversees on campus and off-campus housing functions including marketing, promotion, solicitation, and Off-Campus Housing Fairs.

3. Develops promotional brochures, audiovisual materials, video presentations, and other tools to recruit students for on and off-campus housing.

4. Serves as a resource and referral agent for NSU students residing off campus.

5. Assists in overseeing the check-in, and check-out procedures for over 2,700 residents living on-campus throughout the academic year.

6. Explores new revenue opportunities for the off-campus housing program through sponsorships and participation in the Off Campus Housing Fairs and Off Campus website.

7. Provides support to students seeking short term housing.

8. Coordinates the scheduling and implementation of summer camps and conferences.

9. Provides research and historical data regarding on-campus and off-campus trends.

10. Works closely with NSU graduate admissions, undergraduate admissions, and Human Resource Office to provide marketing and off-campus housing services to students and employees.

11. Maintains and submits monthly and yearly reports on the services being provided.

12. Presents information sessions to prospective students and their parents detailing on-campus and off-campus housing options.

13. Completes project as assigned or required.

14. Performs other duties as assigned or required.

Job Requirements: 

Required Knowledge, Skills, & Abilities: Knowledge:
1. Advanced knowledge of MS Office Suite (Outlook, Word, and Excel, as well as knowledge and understanding of organization structure, workflow, and operating procedures.
2. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.
3. Clerical - Thorough knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
Skills:
1. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
3. Speaking - Proficient skills in talking to others to convey information effectively.
4. Monitoring - Basic skills in monitoring / assessing performance of other individuals, or organizations to make improvements or take corrective action.
5. Complex Problem Solving – Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Persuasion - Advanced skills in persuading others to change their minds or behavior.
Service Orientation - Advanced skills in actively looking for ways to help people.

Abilities:
1. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
2. Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
3. Ability to enter and verify information with accuracy.
4. Ability to understand and follow oral and written instructions.
5. Ability to organize, coordinate, and monitor work of staff.


Physical Requirements and Working Environment:
1. Speech Recognition - Must be able to identify and understand the speech of another person.
2. Speech Clarity - Must be able to speak clearly so others can understand you.
3. Near Vision - Must be able to see details at close range (within a few feet of the observer).
4. Travel - Must be able to travel on a daily and/or overnight basis.
5. May be required to work nights or weekends.
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.

Required Certifications/Licensures: 

Required Education: Bachelor's Degree

Major (if required: 

Required Experience: Minimum of two (2) years’ experience in University Housing or related field.
(Related fields: College Student Affairs, Student/Academic Services, Property/Apartment Management)

Preferred Qualifications: 

1. Experience collaborating with offices across campus.
2. Experience supervising student staff.
3. Experience with student staff training.

Is this a safety sensitive position? No  

Background Screening Required?  Yes  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.