IT Client Technology Support Technician I - 991822

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Under direct supervision, provides accurate and timely technical support services to students, faculty and staff via telephone, chat, email, remotely and at desk side. Resolves support issues of a basic technical nature with varying degrees of priority. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize.

Job Category: Non-Exempt

Hiring Range: 

Pay Basis:  Hourly

Subject to Grant Funding? No  

Essential Job Functions: 

1. Installs and maintains hardware systems for faculty and staff to ensure technology resources are properly functioning.

2. Repairs and troubleshoots technology issues at the sites and remotely, to ensure problems are resolved timely.

3. Provides first-line, basic support for the installation, configuration, maintenance and support of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media.

4. Provides support at all facilities including classrooms, offices, clinics, videoconferencing classrooms, and all university locations on campus or off.

5. Resolves issues for students, faculty, and staff encountering hardware, software and other problems relating to technology.

6. Inspects and recommends maintenance of technology equipment housed in university facilities including offices, classrooms, computer labs, and clinics, as assigned.

7. Creates, logs, updates, and resolves technology tickets using appropriate ticketing system in a timely manner.

8. Assists with the relocation of computers and other technology equipment within university facilities to other locations on and off campus.

9. Assists with proper removal and disposal of technology from the university.

10. Completes special projects as assigned.

11. Performs other duties as assigned or required.

Job Requirements: 

Required Certifications/Licensures: 

Preferred Qualifications:  1. Associate’s degree.
2. Working knowledge of operating systems.
3. Previous experience in an enterprise environment.
4. Working knowledge of productivity software including Microsoft 365.
5. CompTIA A+ certification or similar.

Is this a safety sensitive position? No  

Background Screening Required?  Yes  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.