NSU Health Temporary Patient Access Coordinator

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Performs functions related to front desk operations such as patient registration, payment receipt and accounting, and provides customer service within established quality assurance, HIPAA regulations, and compliance guidelines in accordance with NSU policy and procedures. Provide guidance and support to Patient Access Representatives.

Job Category: Non-Exempt

Hiring Range: 

Pay Basis:  Hourly

Subject to Grant Funding? No  

Essential Job Functions: 

1. Leads, trains and monitors the work of clinical staff to ensure work is performed according to clinical
standards and regulations.
2. Performs daily front desk operations including financial transactions related to Medicaid, Medicare,
HMO and vision insurances for services rendered.
3. Resolves patient/customer complaints and concerns.
4. Generates necessary paperwork to correct inaccurate diagnosis and procedure codes to ensure
accurate claims and maximize revenue collections.
5. Schedules patient appointments to ensure smooth patient flow and business operations.
6. Responds to internal and external inquiries and resolves complex problems requiring a broad
understanding of policies and procedures.
7. Other duties as assigned.

Job Requirements: 

Required Knowledge, Skills, & Abilities: 1. Proficient knowledge of MS Office, including Word, Excel, and Outlook; data entry skills; Internet
research abilities.
2. Excellent organizational and interpersonal skills.
3. Excellent customer service and phone etiquette skills.
4. Proficient bookkeeping skills.
5. Ability to enter and verify information with accuracy.
6. Ability to maintain confidential information.
7. Strong administrative skills ? organized, thorough, systems orientated with meticulous attention to
detail.
8. Ability to provide training.
9. Ability and willingness to provide coverage in other areas/facilities.
10. Proactive, punctual and reliable.

Physical Requirements / Working Conditions:

1. Ability to work a flexible schedule, including nights and weekends.
2. Ability to communicate effectively with others.
3. Ability to work cooperatively with colleagues and supervisory staff at all levels.
4. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in
performance of job duties.
5. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.
6. Must be able to climb, bend, and carry patient records and supplies.
7. Must be able to lift items weighing in excess of 10lbs

Required Certifications/Licensures: 

Required Education: High School Diploma or Equivalent

Major (if required: 

Required Experience: High School Diploma and two (2) years of customer service / administrative experience in an office environment.
--OR--
Associate's Degree and one (1) year customer service / administrative experience in an office
environment.

Preferred Qualifications: 

1. Bilingual: Spanish/English; Creole Haitian/English.
2. Experience with Electronic Medical Record system.

Is this a safety sensitive position? No  

Background Screening Required?  Yes  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.