Patient Access Coordinator - 993972 (Internal to department)

We are excited that you are considering joining Nova Southeastern University!

Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Performs functions related to front desk operations, monitors clinic operations as it pertains to the unit, enters / reviews data on NSU specific software systems, and provides customer service within established quality assurance, HIPAA regulations, and compliance with NSU policy and procedures, and state laws and regulations. May oversee the work of clinical staff.

Job Category: Non-Exempt

Hiring Range:  Commensurate with experience

Pay Basis:  Hourly

Subject to Grant Funding? No  

Essential Job Functions: 

1. Performs daily front desk operations including financial transactions to ensure optimal revenue collection.

2. Schedules patient appointments to ensure smooth patient flow and business operations.

3. Enters/reviews data and/or accounts in NSU specific software systems.

4. Responds to internal (NSU) and external inquiries and resolves complex problems requiring broad understanding of policies and procedures to ensure compliance.

5. May lead, train and monitor the work of clinical staff to ensure work is performed according to clinic standards.

6. Performs other duties as assigned.

Job Requirements: 

Required Knowledge, Skills, & Abilities: 1. Computer literate.

2. Excellent organizational and interpersonal skills.

3. Demonstration leadership skills.

4. Excellent customer service and phone etiquette skills.

5. Ability to multi-task in a fast pace environment.

6. Ability to maintain confidential information.

7. Proactive, punctual and reliable.

8. Ability and willingness to provide coverage in other areas/facilities.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

1. Ability to communicate effectively with others.

2. Ability to work cooperatively with colleagues and supervisory staff at all levels.

3. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.

4. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils and computer keyboards.

5. Must be able to lift items weighing in excess of 10lbs.

Required Certifications/Licensures: 

Required Education: High School Diploma or Equivalent

Major (if required: 

Required Experience: High School Diploma and minimum three (3) years of directly related experience or in similar position.

--OR--

Associates' Degree and minimum two (2) years of directly related experience or in similar position.

Preferred Qualifications: 

1. Associate's Degree.

2. Minimum two (2) years of healthcare experience.

3. Experience with Electronic Medical Record system.

4. Multilingual.

Is this a safety sensitive position? No  

Background Screening Required?  Yes  

Pre-Employment Conditions: 

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.